Shipping Policy

Shipping Policy


Shipping and handling charges on all orders vary; contact your Michael Bromberg Designs account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may be available. Call for details.

Return Policy

Michael Bromberg Designs offers a 30 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Michael Bromberg Designs account manager.

Please call 646-270-9103 or e-mail our Returns Department at michael@MichaelBromberg.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

You are responsible for shipping charges on returned items; Michael Bromberg Designs will match your shipping method on your replacement or exchange item(s).

Michael Bromberg Designs strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Michael Bromberg Designs to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Michael Bromberg Designs immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Michael Bromberg Designs of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 646-270-9103 or your Michael Bromberg Designs account manager to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns can be returned directly to Michael Bromberg Designs within 30 days from the invoice date, at Michael Bromberg Designs's discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.

NON-DEFECTIVE returns can be accepted directly by Michael Bromberg Designs within 30 days from the invoice date, at Michael Bromberg Designs's discretion for: credit, exchange.

 

Michael Bromberg Designs reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Michael Bromberg Designs on returned items, and Michael Bromberg Designs will pay the shipping charges on the replacement or exchange item(s) going back.